FAQs
Frequently Asked Questions
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What is the best way to book a room at Indian Wells Resort Hotel?
Booking directly on our official website guarantees the best available rate, no hidden fees, and access to our most flexible cancellation options. -
What is your cancellation policy?
Direct bookings typically offer the most flexible terms. Cancellation policies vary based on your selected rate and stay dates, so we recommend reviewing your confirmation email or contacting the hotel directly 800-248-3220 for specific details.
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What are your check-in and check-out times?
Check-in begins at 4:00 PM and check-out is at 11:00 AM.
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Is identification required at check-in?
Yes, a government-issued photo ID and the credit card used for booking are required at check-in.
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Do you offer WiFi?
Yes, basic WiFi is included.
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Is there a pool?
Yes, we have a sparkling outdoor pool perfect for relaxing in the desert sun.
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Do you have on-site dining?
Yes, enjoy dining options including our signature restaurant and on-site lounge. Visit our Dining page for menus and hours.
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Is parking available?
Yes, we offer self parking at $25 per day.
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Do you offer an airport shuttle?
No, we do not offer airport transportation; however, rideshare and taxi services are readily available in the area.
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Do you provide transportation to local golf courses?
Yes, guests are welcome to take advantage of our complimentary shuttle service to and from Indian Wells Country Club.
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Are tennis courts available to guests?
Yes, complimentary access is included during your stay.
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What activities are available nearby?
Indian Wells and the surrounding Coachella Valley offer a wide range of activities—from hiking and golf to shopping, dining, and cultural attractions—so be sure to visit our Things to Do page for inspiration.
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Do you offer ADA-accessible rooms?
Yes, we offer ADA-compliant rooms and features. Please select “Accessible” when booking or call us for assistance. Learn more on our Accessibility page.
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Do you have meeting and event space?
The Indian Wells Resort Hotel offers a variety of flexible meeting and event spaces with detailed room sizes and seating capacities to help you find the perfect fit for any gathering. Please visit the Meetings page for more information.
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Are there hiking trails nearby?
Yes, please refer to this guide for hiking trails around Indian Wells.
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Where is the closest Spa?
The closest spa is Spa Rosa and Spa Indian Wells located just a short distance from the hotel.
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Where is the best local shopping?
The best local shopping can be found at The Gardens on El Paseo, located just 3.5 miles from the resort and offering a premier selection of shops and dining.
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How close is the Indian Wells Tennis Garden?
The Indian Wells Tennis Garden is just 1.5 miles (about a 5-minute drive) from the resort and is home to Nobu Indian Wells Restaurant, Bar & Lounge, where you can enjoy upscale Japanese cuisine.
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How close is the Acrisure Arena from the resort?
Acrisure Arena is located 7.5 miles from our resort. For more information please click here.